FAQ

Frequent questions that Kasa25 clients might have:

Make the check in comfortably in our office, we give you the keys and all the information you need about the city of Alicante.

Our office is located in the heart of the city: Calle Bazán, number 20.

Don't hesitate to ask us everything you need, we are here to help you!

When you leave, you'll leave the keys back in our office or inside of the apartment.

Thank you for your visit! We hope to see you again soon.

We deliver the keys of the apartments from 14:00h, although depending on availability they can be ready before or a little later than that time.

The departure must take place at 12:00h, although if you need to leave your luggage, you can do it in our office, without any additional cost.

Kasa25, your perfect stay in Alicante.

Of course! Bed and bathroom linen is always included for our guests. Everything will be ready for your arrival. Every 7 days we change the sheets and towels (included in the price).

Our apartments in Alicante are perfectly equipped, enjoy and let yourself be carried away.

The total amount of the invoice includes all the services (cleaning, supplies, Wi-Fi...) and everything you need to enjoy your visit to the city of Alicante.

In addition, we now offer you our exclusive experience packs, so that your stay is unique and unrepeatable.

No surprises at the end of the booking, you will be able to see the total price at all times.

You can make any cancellation by email: info@kasa25.com

Our cancellation policy can be found in our general conditions.

Any doubt and/or inconvenience, please contact us.

At Kasa25, we make it easy for you to enjoy your stay in Alicante.

You can contact us during our office hours to make any enquiries or request information. In addition, in case of emergency, please call our special number: +34 639 666 156